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INTERNET FOR DUMMIES
Another easy to understand book that shows you how to get the most
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for an excuse to spend more time online, this book will give you plenty
of opportunities. Learn effective search techniques, utilizing bookmarks,
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| NERDS & NITWITS HELP CENTER |
Send Us an S O S
WELCOME
to the help center, the heart of Newbies and Nitwits.
|
Most of you are probably familiar with some form of technical
support, and perhaps your experiences have been memorable - for all the wrong reasons. You
have to deal with long periods on hold, poorly trained support personnel and, if your warranty has expired, you may have had to pay an
outrageous fee.
Your
computer manufacturer will usually balk at offering help with a
software problem, and will refer you to the manufacturer
of specific components in your pc. A software manufacturer will
insist it's your hardware that's causing the problem, leading
to a vicious cycle of expensive phone calls and lost time
before the problem is resolved satisfactorily.
A SOLUTION
At Newbies and
Nitwits we hope to offer a better solution - support for hardware,
software, and general information in one easy to use location. We
intend to offer different levels of service
ranging from free email support for simple questions, to telephone
support for a detailed walk-through of the
solution, for which a fee will be raised.
Over the years, I've learned the ins and outs of
computers, including common problems with Windows, finding and fixing hardware
catastrophes, installing and 'tweaking' new software so that it does
what it's supposed to do. I know first-hand how frustrating it is to
suddenly have something go terribly wrong with your computer, when
you have no idea how to fix it.
Judging by the number of emails, phone calls, and visits I get
from people who are at their wits end, I know there's
definitely a need for a web site like Newbies and
Nitwits.
For now, we're limited to a simple,
support option. If you have a problem just email us, and we'll
send you a response within 24 hours under most circumstances.
I will make
every effort to answer all requests for help totally without
charge. For those of you who prefer true
one-on-one contact where I actually walk you through
procedures, we'll offer some type of telephone support.
If you have a technical support
question, please use the link below to submit it. I look forward to
helping you! Pam Allen
TECHNICAL
QUESTIONS
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| BEFORE SUBMITTING A QUERY PLEASE CARRY OUT THE CHECKS LISTED BELOW... |
| Some Quick 'Cures' for Troublesome PCs | |
Have you?- Made sure everything is plugged in and turned on?
- Checked the settings to make sure nothing has been
disabled?
- Searched the help file or manual for help?
- Restarted your computer?
- Reinstalled the offending program?
- Tried another program, diskette or cd to make sure the one you are using is not
defective?
- Contacted 'tech' support if you're still in warranty?
Then, if necessary, try the suggestions on the right but only if you understand what Pam is telling you to do! | - If hardware is not performing correctly, remove it from the device
management screen and let Windows re-detect it.
- Physically disconnect hardware, restart, then reconnect it.
- See if malfunctioning item works on someone else's
computer.
- Borrow a friend's item and see if it works on your
computer.
- If it's a Windows problem, check for updates and patches
on Microsoft's site.
- Check for software/memory conflicts caused by too many programs
loading at Start Up by running msconfig. (Not for the novice)
- Look in Device Manager for yellow exclamation points signifying
hardware conflicts.
| | NO BETTER? - THEN eMAIL Pam WITHOUT DELAY |
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